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Personal Data Protection Policy

This Personal Data Protection Policy governs the manner in which we collect, use, maintain and disclose information collected from users (each, a "User") of the Gobblershop.Com website ("Site"). This personal data protection policy applies to the Site and all products and services offered by us.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. In such instances, consent will necessarily be implied from you that you are agreeable to providing us with your personal identification information to provide the requested or necessary services and/or product to you. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance a User’s experience. Cookies are alphanumeric identifiers that are transferred to your computer's hard drive from your web browser to recognize your preferences and to tailor content to you. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the websites you visit.

How We Use Collected Information

We may collect and use personal identification information only restricted to the following scope:

  1. To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.

  2. To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  3. To improve our Site: We may use feedback you provide to improve our products and services.

  4. To process orders and payments: We may use the information Users provide about themselves when placing an order only to provide service to that order.

  5. To run a promotion, contest, survey or other Site feature: To hold and conduct promotions, contests or other events that Users have agreed to participate in we need access to some personal identifying information of participants.

  6. To send occasional promotional collaterals: Short Message Service (SMS) and/or email list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the Users would like to unsubscribe from SMS and/or email list, they can do so on ‘My Accounts’ page on the website or email [email protected].

  7. To send periodic Short Message Service (SMS) and emails: We may use mobile number and email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

Data Security and Protection

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

We also do not store Credit Card details as we employ the use of authorized third party payment platforms such as PayPal and Wire Card that comply with the Payment Card Industry Data Security Standard (PCI-DSS).

Payment and user information data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures during the check out process.

Opt Out/ Corrections

Upon your written request, we shall (a) correct or update your personal information; (b) stop sending Short Message Service (SMS) and email promotional collaterals; and/or (c) disable your account to prevent any future purchases through that account.

You can email us at [email protected] or by telephoning us at +65 6285 0320. Please allow 7 working days to attend to any request. An auto email will be sent to you should you request to be unsubscribed from SMS and email.

Kindly be reminded not to email us your credit-card number or other sensitive information.

User’s account and information is considered active until request to opt out.

Sharing Your Personal Information

We do not sell, trade, or rent personal identification information of Users to others nor transfer your information outside of Gobbler’s Singapore office. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf. These activities include recording, holding, organization, adaptation, alteration, retrieval, combination, transmission, erasure and destruction of your information. We also engage third party service providers for marketing campaigns and will send out newsletters and conduct surveys. All such third parties are prohibited from using your personal information except to provide these services to us, and are required to maintain the confidentiality of your information. We will disclose your personal identification information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us or the website; (b) act under exigent circumstances to protect the personal safety of Users, or the public; and/or (c) to investigate or assist in the investigation of suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.

Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. We shall not be liable for any damages or loss howsoever arising from access to those websites. Use and/or access of the hyperlinks and access to such hyperlinked websites are entirely at your own risk. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies. In no circumstances shall we be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on websites to which this website is hyperlinked.

We reserve all rights to disable any links to, or frames of any website containing inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topics, names, material or information, or material or information that violate(s) any written law, any applicable intellectual property, proprietary, privacy or publicity rights or policy.

Access

Users can have access to personal account information via self-login to the Site under ‘My Account’ page to view and make necessary amendments. We may, upon your written request, allow you to view your stored personal information apart from information accessible from ‘My Account’ page. We reserve the right to charge a reasonable administrative fee for this service. In exceptional circumstances, we reserve the right to deny you access to your stored personal identification information and may provide an explanation as required by applicable laws. Exceptional circumstances include where:

  1. An investigating authority or government institution objects to us complying with your request

  2. The information may, in the exercise of our reasonable discretion and/or assessment, affect the life or security of an individual, and /or

  3. Data is collected in connection with an investigation of a breach of contract, suspicion of fraudulent activities or contravention of law.

Changes to this Personal Data Protection Policy

We have the discretion to update this policy at any time. When we do, we will revise the date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we protect the personal information we collect. You agree that it is your responsibility to review this Personal Data Protection Policy periodically and become aware of modifications.

Your Acceptance Of These Terms

By using this Site, you signify your acceptance of this policy. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Policy, the practices of this Site, or your dealings with this Site, please contact us at [email protected] or at 6285 0320.

Governing Law

The Personal Data Protection Policy shall be governed and construed in accordance with the laws of Singapore and the courts of Singapore will have jurisdiction in case of any dispute.

 

This document was last updated on 29th April 2014.